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Store Policies

 

Terms & Conditions of Sale, Store Policies & Other Important Postage & Payment Information.


 

 

    Items can be combined in the one purchase by adding multiple items to the cart before completing checkout. Postage is calculated based on weight at the current Aust Post rates and postage methods. If logging in as a guest and using PayPal Express Checkout, then the postage options and prices will not be presented to you until the final stage of checkout after you leave your paypal account. Note that you have not been charged anything at that point and payment is only taken once you select a postage method and click to confirm the transaction.

   Due to the ongoing costs of running this store, we have a small $2.00 handling fee incorporated in the postage charge.

    When considering the cost of shipping, please take into account your valuable time and the price of your petrol driving around looking for an item when we can have it delivered to your door, often for less.

    If buying multiple items, don't pay for one with PayPal or online credit card or complete checkout before buying the others or you will be charged the full postage rate for each item. Instead, click on the Go Back to Store link and go back to purchase the other items you need before making any payment. That way the total combined postage should calculate correctly at the end. The default postage method is regular post for Australian orders and economy airmail for international orders. Other postage methods are also offered.

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    Express post & Signature on Delivery post options are available in all listings. We may at our discretion send by Courier in some cases instead of one of the other currently offered Aust Post methods if we are confident that it is beneficial. All items sent within Australia have tracking. Overseas items sent by economy airmail are not trackable. Aust Post are now denying any compensation other than actual postage cost for post items which are lost or damaged in the post unless extra cover is paid for. If you require postal insurance then you will need to request it in checkout and we will forward a PayPal invoice for ant additional cost. There are a few exceptions to the normally offered shipping methods in cases where an item is too heavy or bulky to be sent by post. These items may have to be sent by Courier. Postage charges, particularly express post, to remote locations such as NT, WA & far north QLD may calculate too high due to the postage app not allowing for satchels. If you are unsure please ask prior to purchasing. Where the website has charged excessive postage we may refund the difference if a satchel is able to be used.

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    Local pickup is available for anyone in the Albury/Wodonga area. If you require local pickup then you can simply call at our premises at 120 Tarakan St, Wodonga, VIC, 3690. Our hours of business are 9-3 weekdays and 9-12 Saturdays. Closed public holidays & Sundays.

    As not all items may be in stock at all times, it is wise to call on (02) 60562944 for stock availability before calling in. Items not in stock may be ordered by telephone for pickup later.

   PayPal is not accepted as a method of payment for local pickup but we do offer eftpos and all credit card facilities at the door. If paying by cash, please bring the exact amount as change is not kept on the premises. Sorry, but we do not have an outlet in any of the capital cities.

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    Overnight Express post is not available to all areas and not guaranteed overnight anywhere. It is your responsibility to determine if it is an advantage or not. Remote areas such as NT and WA can benefit greatly from the use of Express Post as it usually ensures items go by airfreight where possible. Note Aust Post provide no guarantee that it will get there any quicker than regular post if you are outside the overnight delivery network from here. Some areas such as the south east coast of NSW generally don't benefit at all in terms of delivery time. Our lodgement postcode is 2640.

    If you do want to receive something quickly, DO NOT use PayPal funded from a bank account. PayPal eCheques can take up to 6 working days to clear and we will not post an item until the payment has actually cleared. Similarly, personal cheques sent through the mail may take a few days to arrive and then another 3 days to clear. This can give the impression that we have not posted the item quickly when in fact the fault is with PayPal or bank clearance times. If an item is urgent then please use credit card payment, or contact us directly with your credit card details or use PayPal funded from a credit card or PayPal balance. Trackable & express post items are lodged by our post office so that there is no doubt as to when they were posted and also to provide a means of tracking the item through the Aust Post website.

    Note: Our handling time is 5 business days due to the possibility of items not being in stock and needing to be ordered in from a distributer. If an item is urgent, please contact us by phone or email to enquire about availability prior to purchasing. 95% of items are in stock and shipped same or next business day.

    Delivery to NT, far noth WA & far north QLD can take several weeks, even with courier. Express post can speed this up considerably but not always. Large or heavy items can be expensive to these areas, particularly by express post. Even Perth can take 6 days for express post.

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    Our handling time for orders is specified as 5 business days but most items are shipped same business day. We endeavour to get express post items out before the deadline for next day delivery, but depending on the number of items that need to be processed and the size of the item, and the fact that the item may need to be ordered in, this is not always possible so overnight delivery is never guaranteed.

   Items that are out of stock have to be ordered in from one of our distributers. If we are are caught out of stock of an item and it can't be posted within the specified handling time, then you will be notified of any likely major delays. This situation is uncommon but due to the number of items listed and the number of different suppliers dealt with, it is unavoidable at times. Other reasons that can affect handling time are holiday periods such as Easter , Xmas & other public holidays, insufficient reference details attached to direct bank deposits, PayPal eCheque clearance times and insufficient or incorrect address details. Our experience is that regular post can often take more than 6 days to some locations and express post to out of overnight delivery areas can take much more than 3 days.

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    If paying by bank deposit please use your name as the reference. Using the part number for items which we sell many of can result in delays in your payment being identified. If depositing cash at a branch where no identifier other than a number is possible, then please use your postcode and notify us by email that you have paid in this manner to ensure your purchase is processed as quickly as possible. Our bank details if required are Allfix Electrical, BSB 063534, A/C 10004446.

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    If you don't receive your item you need to contact us by email, messenger or store messages as soon as possible. If it is discovered after you contact us that we have made a mistake with the address then we will replace the item immediately or refund in full if replacement is not possible.

    We are not responsible for items lost or delayed by Aust Post, however, if we are not at fault. The tracking numbers uploaded will show when an item is posted. After that we have no control. If insurance is required then you must request it in a message at the time of checkout so that we can send a PayPal invoice for the insurance cost. Insurance cover through Aust Post is an extra $1.50 per $100.00 value for items sent within Australia. For overseas items, postal insurance is an additional $10.00 for the first $100.00 value + $2.50 per additional $100.00 value. All items sent without additional cover are sent at buyers risk. Just selecting regular, express or even signature on delivery doesn't provide any guarantee of reimbursement for loss by Aust Post.
If an item goes missing, we will do whatever is necessary to try to obtain a refund from Australia Post or other couriers but as of the 1st July, 2011 Aust Post have had a major policy shift on compensation for lost items and the current situation is that it is almost impossible to obtain any compensation other than the actual postage cost regardless of the amount of proof of postage provided. The only exception is when extra cover is paid for. 

    If the item is sent by post without extra cover, compensation is limited to the actual postage cost. Please note that the Aust Post investigation process can take some time, particularly for international orders. 6-8 weeks within Australia & 12-16 weeks international are not uncommon. If we secure a refund, then the refund is passed onto you. If you do not want to accept this responsibility then we strongly advise that you request extra cover and a signature on delivery postage method. If an item is not received within a reasonable time, you should first enquire at your local post office and all other post offices within the same postcode to see if it is sitting there awaiting collection. For items that have not been received or located within 3 weeks of posting for delivery within Australia or for 6 weeks for overseas items, we will file a missing item claim with Aust Post. Any compensation offered is entirely up to Aust Post and if received will be forwarded to you. PayPal or credit card chargebacks for the full amount paid including the original postage charge for items that have not been received when no additional cover has been requested & paid for are considered to be in breach of our terms and conditions of sale particularly if a tracking number or other proof of postage can be supplied. If you choose not to pay for postal insurance cover, then you must accept some risk in cases where an item goes astray. This risk is now minimised for regular post due to the ability to track those items.

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    We are not responsible for items damaged in the post unless the packaging is considered to be inadequate. If an item is received in an obviously damaged condition due to the packaging being physically damaged then please refuse delivery of the item and contact us via email, messenger or store messages as soon as possible. Our items always have return address labels attached, and items returned to us for this reason can be claimed against Aust Post if the damage is their fault and a replacement item will be forwarded to you as soon as the damaged item is received. Once you take delivery of a damaged in post item then you are responsible for making a claim against Aust Post yourself. If you receive the item and it is found to be damaged without any obvious package damage then please contact us as soon as possible via email, messenger or store messages. In most cases all we will require is a photo of the damaged item emailed to us and we will send a replacement. In some cases, however, the damaged item may need to be returned to us first for replacement. If the damage is not due to insufficient or inadequate packaging, then return postage is your responsibility, but any replacement item will be sent freight free. If the packaging is deemed to be inadequate then we will cover all costs of return and replacement. We do try to package all items to prevent any damage from occurring but occasionally problems do arise. We are always willing to accept responsibility for our own shortcomings.

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    Parcels sent within Australia are now online trackable whether sent by regular, express or signature on delivery. Items sent internationally by regular economy airmail are not trackable or traceable at all if they go missing. If you are an overseas buyer and you want an item to be fully trackable or traceable then please select Express Post International. At the very least choose the Standard airmail option. If cover for loss or damage in the post is required then additional cover must be requested in checkout and paid for when we send a PayPal invoice. Customs duty for overseas purchases is also the responsibility of the buyer.

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   Some time ago, Aust Post introduced "Do Not Safe Drop" labels. If these labels are not attached to a package or parcel then Aust Post may leave the article at your address in a safe place if you are not home and leave a card in your box telling you where that safe place is. If it then goes missing, they will not accept responsibility. Our experience is that many Aust Post contractors and posties do not leave articles in a safe place and in fact often leave them in full view of anyone walking past. A disturbing trend is that Aust Post contractors often fail to leave notification cards in the mailbox to inform you that the item is available for collection at the post office and worse still the post offices also often fail to issue a reminder card 5 days later as per their official policy. This can result in your item sitting at your local post office awaiting collection for days or weeks or worse still, returned to us as uncollected. Since the introduction of the red labels, we were affixing them to all parcels, but because of Aust Post's failure to leave cards in many instances and repeated cases of items being lost at post offices after being taken back there, we have now stopped putting these labels on parcels, so if you require one to be attached then you need to tell us in a note when going through checkout.

    If you have any special delivery instructions or you prefer to have your order left at your door or somewhere safe, please tell us in a note when going through checkout and the special instructions can be added to the delivery label.

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    If you require an item to be sent to a different address then we are able to do that provided PayPal is not used for payment. Items ordered and paid for by paypal must be shipped to the delivery address provided. No responsibility is taken for items that are sent to the address provided if that is subsequently discovered to be wrong. Emailing us or messaging us with a different address does not guarantee that it will be noticed prior to the item being posted to the address provided by PayPal.

    If you have already paid using PayPal and have provided an incorrect address, please call us on (02) 60562944 during business hours as soon as possible so that we are able to refund the transaction before the item is posted.

    In cases of changed addresses if we receive notification that the address is wrong prior to posting the item, then the PayPal payment will be refunded and you will need to repay for the item by credit card or one of the other payment methods offered and supply the correct postal address via email. Items that are posted to the correct address as originally supplied will attract additional postage charges if they are returned to us as undelivered and need to be posted to a different address. In cases where PayPal has been used as the payment method, then these items will be cancelled and refunded as per our return policy conditions and the item will need to be repurchased from the store with the correct postal address in checkout. To ensure quick and accurate postage with no delays, or additional costs, the postal address needs to be correct at the time of checkout.

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    We offer a variety of payment methods including direct bank transfer, credit card payments, bank or personal cheque & money order to Australian buyers. International payments must be made by either online credit card, or PayPal.

    Bank details should be provided by after the sale if bank transfer is chosen as the payment method. If you choose to send a cheque or money order then use the bank transfer payment option to complete checkout. Bank transfer is not accepted for international purchases. Our postal address will be provided after purchasing if you choose to pay by cheque or money order.

    You can call us on (02) 60562944 during normal office hours to provide your credit card details for direct credit card payments but we also accept credit card payments online. Note, these details are not stored electronically for security reasons, so if you provide them by telephone, they need to be provided for each purchase made. If you choose credit card as the method of payment you will be able to enter your details securely online. We accept MasterCard, Visa, Amex & Diners Club. Note, direct credit card payment over the phone is only available to Australian buyers but international buyers can now pay securely online with a credit card.

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    If an item is collected at the door either in person or by an associate, then PayPal is not an accepted payment method. If paid by personal cheque, then photo ID and a signature are required. If cash is used, then exact funds must be provided as no change is kept on the premises. we do have full eftpos and credit card facilities onsite.

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    Goods come with a satisfaction guarantee and we offer a full refund excluding postage and handling costs under certain conditions if returned within 14 days.

   Items that are purchased by mistake or not wanted may be returned for a full refund less any original postage & handling charges provided they are returned in sealed packaging if they were originally supplied in sealed packaging. Items must also be organised to be returned within 14 days of the date of shipping and this notification must be in writing either by email or shopify messages. In the case of electrical items, they must not have not been fitted or used in any way including the connection of any electrical terminals whether the item has been connected to an electrical source or not.

   It is your responsibility to ensure that we receive the returned item safely and in good condition, so adequate packaging to avoid damage in the post and also signature on delivery post is recommended.

   For items which are returned and don't satisfy our return policy conditions or common law provisions as setout by Australian Consumer Law, then a refund may be refused altogether or if accepted then a 20% restocking fee will apply. This restocking fee will apply to items that have been removed from sealed packaging, are posted later than 14days from the original shipping date without any prior notification or have been fitted or used if they are actually accepted for return at all.

   Any items which consist of multiple parts will not be refunded unless all of the parts are returned and in as new condition. Items must be returned with all original packaging, whether sealed or not.

   Electrical items which have a possibility of being damaged by the equipment they have been connected to will not be able to be returned or refunded at all if used or connected in any way. An electrical item which has been used or fitted may be able to be returned for a refund less restocking fee applied entirely at our discretion.

   Note when refunds are done via PayPal, which will be the case if the original payment was made using PayPal, then the refund will usually not appear back in the originating account straight away, whether it was funded from a bank account or a credit card despite the fact that it leaves our PayPal account immediately. This is because of normal bank clearance times.

   Refunds for items which are paid for by bank transfer are done by return electronic bank transfer if you provide your bank details when you request a return. Otherwise if bank details are not provided then the refund will be done by cheque through the post.

   Postage costs for return of items sent by mistake by us or not as described will be completely covered by us. If you receive something in error or damaged without any evidence of poor handling by Aust Post, please contact us first on (02) 60562944 during office hours. In most cases we will either provide a prepaid satchel for the return of the item or will reimburse you for out of pocket postage costs as well as refunding your original postage in the case of genuinely not as described items. We may require photo evidence of any damage prior to return. In some cases return may not be necessary at our discretion. Any necessary replacements will also be provided free of charge if the responsibility for the error is ours. In the case of damage which appears to be the fault of Aust Post, then the claim needs to be directed to Aust Post.

Our full return policy can be viewed here.

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We are not a large corporation, just one person with the help of one dedicated staff member and a genuine desire to help you keep your appliance out of landfill. We have been in the electrical appliance repair and parts supply industry for over 35 years and as such have a wealth of knowledge and experience. We are here purely to assist you to repair your appliance at the best possible cost. We have been selling online through our eBay store since 2002 and now also from our own website since 2016. Thank you all for your past patronage and we hope you will continue to support us in the future. Thank you also for having the patience to read this far if you have read all the way through.

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