Terms & Conditions of Sale, Store Policies & Other Important Postage & Payment Information.
Items can be combined in the one purchase by adding multiple items to the cart before completing checkout. Postage is calculated based on weight at the current AusPost rates and postage methods. If logging in as a guest and using PayPal Express Checkout, then the postage options and prices will not be presented to you until the final stage of checkout after you leave your paypal account. Note that you have not been charged anything at that point and payment is only taken once you select a postage method and click to confirm the transaction.
Due to the ongoing costs of running this store, we have a small $2.00 handling fee incorporated in the postage charge.
When considering the cost of shipping, please take into account your valuable time and the price of your petrol driving around looking for an item when we can have it delivered to your door, often for less.
If buying multiple items, don't pay for one with PayPal or online credit card or complete checkout before buying the others or you will be charged the full postage rate for each item. Instead, click on the Go Back to Store link and go back to purchase the other items you need before making any payment. That way the total combined postage should calculate correctly at the end. The default postage method is regular post for Australian orders and standard airmail for international orders. Other postage methods are also offered. Very small light items may be sent by letter rate postage. Note that letter rate postage for international sales is not trackable and also not covered for any loss or damage.
Express post & regular post options are available in all listings. We may at our discretion send by Courier in some cases instead of one of the currently offered AusPost methods if we are confident that it is beneficial. All items sent within Australia or overseas have tracking. AusPost are now denying any compensation other than actual postage cost for post items which are lost or damaged in the post unless extra cover is paid for or the item value is less than $100. If you require postal insurance then you will need to request it in checkout and we will forward a PayPal invoice for any additional cost. There are a few exceptions to the normally offered shipping methods in cases where an item is too heavy or bulky to be sent by post. These items may have to be sent by Courier. Postage charges, particularly express post, to remote locations such as NT, WA & far north QLD may calculate too high due to the postage app not allowing for satchels. If you are unsure please ask prior to purchasing. Where the website has charged excessive postage we may refund the difference if a satchel is able to be used.
Local pickup is available for anyone in the Albury/Wodonga area. If you require local pickup then you can simply call at our premises at 166 Lawrence St, Wodonga, VIC, 3690. Our hours of business are 9-4 weekdays and 9-12 Saturdays. Closed public holidays & Sundays.
As not all items may be in stock at all times, it is wise to call on (02) 60562944 for stock availability before calling in. Items not in stock may be ordered by telephone for pickup later.
PayPal is not accepted as a method of payment for local pickup but we do offer eftpos and all credit card facilities at the door. If paying by cash, please bring the exact amount as change is not kept on the premises. Sorry, but we do not have an outlet in any of the capital cities.
Overnight Express post is not available to all areas and not guaranteed overnight anywhere. It is your responsibility to determine if it is an advantage or not. Remote areas such as NT and WA can benefit greatly from the use of Express Post as it usually ensures items go by airfreight where possible. Note AusPost provide no guarantee that it will get there any quicker than regular post if you are outside the overnight delivery network from here. Some areas such as the south east coast of NSW generally don't benefit at all in terms of delivery time. Our lodgement postcode is 2640.
Note: Our handling time is 5 business days due to the possibility of items not being in stock and needing to be ordered in from a distributer. If an item is urgent, please contact us by phone or email to enquire about availability prior to purchasing. 95% of items are in stock and shipped same or next business day.
Delivery to NT, far noth WA & far north QLD can take several weeks, even with courier. Express post can speed this up considerably but not always. Large or heavy items can be expensive to these areas, particularly by express post. Even Perth can take 6 days for express post.
Our handling time for orders is specified as 5 business days but most items are shipped same or next business day. We endeavour to get express post items out before the deadline for next day delivery, but depending on the number of items that need to be processed and the size of the item, and the fact that the item may need to be ordered in, this is not always possible so overnight delivery is never guaranteed.
COVID-19 restrictions and regulations are affecting AusPost delivery times quite significantly and are also affecting international mail delivery. AusPost is also having to deal with a large amount of extra mail due to many more people buying online than usual. Social distancing rules are affecting mail sorting centres, customs centres and local post offices.
While these restrictions are in place AusPost have suspended their express post guarantee altogether and our experience is that regular post can take up to 3 weeks to some locations and even express post can take 1-2 weeks. International delivery times have drawn out to 3-6 weeks and Express Post International is not currently available.
Currently we are also affected by the VIC/NSW border closure as we are located in Victoria but have to post in NSW. This means that we are unable to post late in the day as the possibility of missing the post office closing time is high so we have to post the following morning.
Items that have to be ordered in are also affected by delays in some cases. While we endeavour to get most orders out within our specified handling time, some are being delayed slightly beyond this timeframe. If an item is urgent, please contact us prior to purchasing to ensure it can be shipped quickly.
If you don't receive your item you need to contact us by email, messenger or store messages as soon as possible. If it is discovered after you contact us that we have made a mistake with the address then we will replace the item immediately or refund in full if replacement is not possible.
We are not responsible for items damaged in the post unless the packaging is considered to be inadequate. If an item is received in an obviously damaged condition due to the packaging being physically damaged then please refuse delivery of the item and contact us via email, messenger or store messages as soon as possible. Our items always have return address labels attached, and items returned to us for this reason can be claimed against AusPost if the damage is their fault and a replacement item will be forwarded to you as soon as the damaged item is received. Once you take delivery of a damaged in post item then you are responsible for making a claim against AusPost yourself. If you receive the item and it is found to be damaged without any obvious package damage then please contact us as soon as possible via email, messenger or store messages. In most cases all we will require is a photo of the damaged item emailed to us and we will send a replacement if in our opinion it was damage that could have been avoided. In some cases, however, the damaged item may need to be returned to us first for inspection before replacement. If the damage is not due to insufficient or inadequate packaging, then return postage is your responsibility, but any replacement item will be sent freight free if in our discretion replacement is warranted. We may refuse a replacement altogether depending on the nature of the damage. If the packaging is deemed to be inadequate then we will cover all costs of return and replacement. We do try to package all items to prevent any damage from occurring but occasionally problems do arise. We are always willing to accept responsibility for our own shortcomings.
Parcels sent within Australia are now online trackable whether sent by regular, express or signature on delivery. Items sent internationally by letter rate airmail are not trackable or traceable at all if they go missing. If you are an overseas buyer and you want an item to be fully trackable or traceable then please select Standard Airmail or Express Post International. If cover for loss or damage in the post is required then additional cover must be requested in checkout and paid for when we send a PayPal invoice. Customs duty for overseas purchases is the responsibility of the buyer.
Some time ago, AusPost introduced "Do Not Safe Drop" labels. If these labels are not attached to a package or parcel then AusPost may leave the article at your address in a safe place if you are not home and leave a card in your box telling you where that safe place is. If it then goes missing, they will not accept responsibility. Our experience is that many AusPost contractors and posties do not leave articles in a safe place and in fact often leave them in full view of anyone walking past. A disturbing trend is that AusPost contractors often fail to leave notification cards in the mailbox to inform you that the item is available for collection at the post office and worse still the post offices also often fail to issue a reminder card 5 days later as per their official policy. This can result in your item sitting at your local post office awaiting collection for days or weeks or worse still, returned to us as uncollected. Since the introduction of the red labels, we were affixing them to all parcels, but because of AusPost's failure to leave cards in many instances and repeated cases of items being lost at post offices after being taken back there, we have now stopped putting these labels on parcels, so if you require one to be attached then you need to tell us in a note when going through checkout.
If you require an item to be sent to a different address then we are able to do that provided PayPal is not used for payment. Items ordered and paid for by paypal must be shipped to the delivery address provided. No responsibility is taken for items that are sent to the address provided if that is subsequently discovered to be wrong. Emailing us or messaging us with a different address does not guarantee that it will be noticed prior to the item being posted to the address provided by PayPal.
If you have already paid using PayPal and have provided an incorrect address, please call us on (02) 60562944 during business hours as soon as possible so that we are able to refund the transaction before the item is posted.
In cases of changed addresses if we receive notification that the address is wrong prior to posting the item, then the PayPal payment will be refunded and you will need to repay for the item by credit card or one of the other payment methods offered and supply the correct postal address via email. Items that are posted to the correct address as originally supplied will attract additional postage charges if they are returned to us as undelivered and need to be posted to a different address. In cases where PayPal has been used as the payment method, then these items will be cancelled and refunded as per our return policy conditions and the item will need to be repurchased from the store with the correct postal address in checkout. To ensure quick and accurate postage with no delays, or additional costs, the postal address needs to be correct at the time of checkout.
We offer a variety of payment methods including direct bank transfer, credit card payments, bank or personal cheque & money order to Australian buyers. International payments must be made by either online credit card, or PayPal.
Bank details should be provided by after the sale if bank transfer is chosen as the payment method. If you choose to send a cheque or money order then use the bank transfer payment option to complete checkout. Bank transfer is not accepted for international purchases. Our postal address will be provided after purchasing if you choose to pay by cheque or money order.
If an item is collected at the door either in person or by an associate, then PayPal is not an accepted payment method. If paid by personal cheque, then photo ID and a signature are required. If cash is used, then exact funds must be provided as no change is kept on the premises. we do have full eftpos and credit card facilities onsite.
Goods come with a satisfaction guarantee and we offer a full refund excluding postage and handling costs and less any unrecoverable transaction fees under certain conditions if returned within 14 days.
Our full return policy can be viewed here.
We are not a large corporation, just two people with a genuine desire to help you keep your appliance out of landfill. We have been in the electrical appliance repair and parts supply industry for over 40 years and as such have a wealth of knowledge and experience. We are here purely to assist you to repair your appliance at the best possible cost. We have been selling online through our eBay store since 2002 and now also from our own website since 2016. Thank you all for your past patronage and we hope you will continue to support us in the future. Thank you also for having the patience to read this far if you have read all the way through.